> Maynard Systems // Operations Center

Strategic IT Leadership: Direct IT operations and infrastructure strategy, coordinating with executive leadership and operations directors to align technical initiatives with organizational goals. Oversee departmental procurement, asset lifecycle management, and hardware provisioning for specialized development programs.

Security & Compliance Management: Partner directly with Information System Security Management (ISSM) to enforce strict security postures, successfully steering the organization through a successful CMMC Level 2 third-party assessment by a C3PAO. Author and implement standardized baseline configuration policies for core networking hardware (FortiGate, Juniper, UniFi), and direct sensitive system audits and internal data investigations.

Enterprise Architecture & Cloud Migrations: Lead complex enterprise tenant migrations, including the successful transition of external collaboration environments into Microsoft 365 GCC High. Guide strategic deployment and expansion of hardened, immutable backup architectures across multi-site locations.

Cross-Functional Team Coordination: Facilitate company-wide technical rollouts, manage coverage continuity, and establish robust IT policies regarding sensitivity labeling, data handling, and automated endpoint threat remediation.

Cloud & Identity Management: Manage Microsoft 365 GCC-High tenants and Azure Active Directory (Entra ID). Architect and maintain Azure Virtual Desktop (AVD) environments using FSLogix for profile management.

Security & Compliance: Configure and monitor FortiGate firewalls and deploy Wazuh SIEM clusters for endpoint threat detection. Ensure systems remain compliant with CMMC and NIST standards.

Virtualization & Infrastructure: Administer on-premise virtualization stacks including VMware and Hyper-V. Manage physical server hardware, backups, and disaster recovery protocols.

Endpoint Engineering: Utilize Microsoft Intune for modern device management (MDM) across Windows and macOS fleets. Develop custom PowerShell automation tools (including GUI-based admin utilities) to streamline onboarding and system baselining.

Network Operations: Oversee core networking services (DNS, DHCP, VPN) and troubleshoot complex connectivity issues across a hybrid cloud/on-prem network.

Led a team of 16 overseeing the management, configuration, and maintenance of Windows servers, desktops, and network devices. Ensured continuous uptime, security, and performance while adhering to established information assurance standards.

Supervised a worksite team in managing the information technology ticket queue and delivering comprehensive helpdesk support to over 40,000 customers, ensuring timely resolution of issues and consistently high customer satisfaction.

Collaborated with compliance audit teams to ensure proper labeling, handling, and disposal of sensitive information in line with legal requirements; reducing data breach risks by 30% and safeguarding confidential information.

Optimized helpdesk performance by streamlining workflows, implementing automation tools, and enhancing ticket prioritization processes; improved response times by 25%, ensuring a faster resolution and higher overall service quality.

Managed a worksite team that delivered high-quality technical support to over 300 employees, overseeing issue tracking, prioritization, and resolution. Confirmed consistent daily communication with end-users and maintained system uptime.

Troubleshot complex hardware and software issues, including system crashes and network failures, resolving them quickly to reduce downtime. Collaborated with cross-functional teams to cut operational disruptions by 34% and boost productivity.

Oversaw a 10-person team to streamline helpdesk operations by implementing process improvements, automating ticket routing, and enhancing communication protocols. These initiatives increased end-user satisfaction by 23%.

Mentored junior technical support staff through hands-on training, troubleshooting guidance, and career development support; fostered continuous learning with knowledge-sharing sessions, boosting personnel performance by 18%.

Responsible for overseeing the management, maintenance, and optimization of organizational data systems to ensure efficient storage, access, and security of organizational data while implementing security protocols and ensuring data integrity.

Coordinated hardware upgrades by identifying cost-effective solutions, reducing upgrade costs by $25K; accomplished by management of vendor relationships, price negotiation, and overseeing all organizational installations.

Provided hands-on guidance and training of 8 junior administrators on key aspects of server management, including troubleshooting techniques, patch installation, and system monitoring; fostering technical growth for the next 4 years.

Implemented new monitoring dashboards to provide real-time insights into system health; enabled early detection of internal issues, reducing critical incidents by 37%, and improving system reliability and uptime.